Terms of Service

TERMS OF SERVICE POLICY – CLOUD CITY ELECTRIC, LLC

1. Acceptance of These Terms

By accessing our website, interacting with our AI-enabled receptionist, or using any related intake, messaging, or scheduling features (the Service), you agree to these Terms of Service (Terms). If you do not agree, do not use the Service. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business or organization, you represent that you have authority to bind that entity, and “you” includes that entity.

Changes to Terms

We may update these Terms at any time. We will post the updated Terms with a revised “Date.” Your continued use after changes become effective means you accept the updated Terms. If you do not agree to changes, stop using the Service.

2. Description of the Service

We provide an AI-enabled receptionist and lead intake tool for an electrician business (the Business). The Service may: (a) Answer or place calls or messages; (b) Collect contact details and job-related information; (c) Provide general information about the Business’s services and availability; (d) Assist with scheduling requests or relay messages to the Business; and (e) Integrate with third-party telephony, SMS, email, and scheduling tools.

The Service is automated and AI-enabled. It may use machine learning and automated decision-making to process inputs, generate responses, and route or summarize inquiries for the Business.

The Service does not perform electrical work, provide professional advice, quote prices that bind the Business, or guarantee that an appointment will be accepted. Any scheduling is subject to confirmation by the Business.

3. No Emergency Use

The Service is not a substitute for emergency services and is not intended for 911 or life/safety emergencies. Do not rely on the Service to report an emergency or obtain emergency assistance. If you have an emergency, call 911 or your local emergency number immediately.

4. Disclaimers About Accuracy; Your Responsibility

AI-generated outputs and automated transcriptions or summaries may be incorrect, incomplete, delayed, or not reflect real-time availability, pricing, or technical feasibility. You must independently verify any information before relying on it, including dates, times, pricing, and scope of work. The Business may change or decline appointments or services after review.

5. Your Obligations and Prohibited Conduct

You agree to: (a) Provide accurate, current, and complete information; (b) Use the Service only for lawful purposes; (c) Comply with all applicable laws and regulations.

You will not: (a) Misrepresent your identity or affiliation; (b) Interfere with or disrupt the Service or its infrastructure; (c) Attempt to bypass security, scrape data, or reverse engineer any part of the Service; (d) Use the Service to send spam, unlawful, harassing, defamatory, or otherwise objectionable content; (e) Use the Service to collect others’ information without consent; (f) Upload or transmit malware or harmful code; or (g) Use the Service for high-risk or emergency communications. We may monitor use and suspend or terminate access for suspected violations.

6. Communications Consent; Recording

By providing a phone number or email, you agree that we and our service providers may contact you via phone call, text (SMS/MMS), and email at the contact information you provide, including using automated systems or prerecorded/artificial voice, for purposes related to inquiries, scheduling, confirmations, updates, service reminders, and marketing for the Business. Message and data rates may apply. Frequency varies.

You can opt out of marketing texts by replying STOP to a text from us. You can opt out of marketing emails by using the unsubscribe link in those emails. You may still receive transactional messages (for example, appointment confirmations or service updates).

Where permitted by law, you consent to the recording, monitoring, and transcribing of calls and messages for quality assurance, training, safety, compliance, and service delivery. If you do not consent, do not use the Service.

7. Privacy

Our Privacy Policy, incorporated by reference, explains how we collect, use, disclose, and safeguard personal information. In brief, we collect information you provide (such as your name, contact details, service address, description of requested work, preferred times) and information generated by the Service (such as call recordings, transcripts, summaries, and scheduling details) to operate and improve the Service and to communicate with you. Please review the Privacy Policy for details.

8. Intellectual Property; License; Feedback

The Service, including its text, software, models, interfaces, and content, is owned by us or our licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to access and use the Service solely for submitting inquiries to, and communicating with, the Business.

You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, display, perform, adapt, create derivative works from, and otherwise process any content or information you provide, for the purposes of operating, improving, and providing the Service to you and the Business.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit them without restriction or obligation to you.

9. Third-Party Services and Links

The Service may rely on or link to third-party telephony, SMS, email, transcription, analytics, mapping, and scheduling providers. Your use of third-party services may be subject to their terms and privacy policies. We are not responsible for third-party services or content and do not endorse them. We may change third-party providers without notice.

11. No Warranties; Service “As Is”

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, accurate, secure, or error-free, or that defects will be corrected. Outputs may be inaccurate or incomplete.

12. Limitation of Liability

To the maximum extent permitted by law: (a) We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, data, goodwill, or business interruption, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages. (b) Our total liability for all claims arising out of or related to the Service or these Terms will not exceed $100 or to the limits allowed to the fullest extent by law.

13. Indemnification

You will indemnify, defend, and hold harmless us, the Business, and our respective affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of law or third-party rights; or (d) content or information you submit to the Service.

14. Termination and Suspension

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any or no reason, including suspected misuse or noncompliance. You may stop using the Service at any time. Sections that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and miscellaneous) will survive.

15. Dispute Resolution; Governing Law; Venue

These Terms and any dispute arising out of or related to the Service are governed by the laws of the State of Oregon, without regard to its conflict of laws rules.

Except for claims that qualify for small claims court and claims for injunctive or equitable relief, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by The Arbitration Service of Portland, Inc. under its rules. The seat of arbitration will be Portland, Oregon. The arbitrator may award individual relief only and may not consolidate claims or preside over any form of class or representative proceeding. Each party will bear its own attorneys’ fees and costs, and fees will be allocated as provided by the administrator’s rules. Judgment on the award may be entered in any court with jurisdiction. You may opt out of arbitration within 30 days of first accepting these Terms by sending email notice to info@cloudcityelectric.com

Class Action Waiver: To the maximum extent permitted by law, disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Changes to the Service

We may modify, suspend, or discontinue the Service, in whole or in part, at any time without liability. We do not guarantee availability or uptime.

18. Export and Compliance

You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to U.S. trade sanctions. You agree to comply with all applicable export control and sanctions laws.

19. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without notice, including to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

20. Severability; Waiver

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

21. Entire Agreement; Order of Precedence

These Terms, together with the Privacy Policy and any additional terms presented at the time of a particular feature or transaction, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings. If there is a conflict between these Terms and additional terms, the additional terms will control for that feature or transaction.

22. Notices; Contact

We may provide notices by posting to the website, sending email, text, or mail to the contact information you provide. You agree to keep your contact information current.

For questions or notices, contact: info@cloudcityelectric.com

23. Defined Terms

“We,” “us,” and “our” refer to the operator of the Service for the Business. “Business” refers to Cloud City Electric, LLC, which receives inquiries and messages collected through the Service. “You” and “your” refer to the individual or entity using the Service.

By using the Service, you acknowledge that you have read and agree to these Terms.